Refund policy
Refund & Returns Policy
Last updated: August 27, 2026
At Creepy Cart, we want you to be happy with your purchase.
We accept eligible returns within 14 days of delivery.
Return Eligibility
To be eligible for a return, the item must generally:
- Be requested within 14 days of delivery
- Be unused and in its original condition
- Be in its original packaging where applicable
- Include all original accessories and components
- Not show signs of damage caused by the customer
Certain products may not be eligible for return where applicable under law or because of their nature.
How to Request a Return
Before sending an item back, contact:
Please provide:
- Your order number
- The product you want to return
- The reason for the return
- Photographs when relevant
Do not send a return to the address listed on this page unless our customer service team specifically instructs you to do so.
Because products may be fulfilled from different locations, the appropriate return address may vary.
Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise covered by an arrangement with Creepy Cart, the customer is responsible for return shipping costs.
We recommend using a shipping service that provides tracking.
Refunds
Once your returned item is received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will be issued to the original payment method.
The time required for the refund to appear in your account can depend on your payment provider or financial institution.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible at:
Please provide photographs and your order number.
We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution.
Non-Returnable Items
We reserve the right to refuse returns that do not meet the requirements above, subject to applicable law.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.